Got offloaded, Scoot Airline tags us no-show


Hey there, travel buddies! Gather ’round for a tale of our recent escapade-turned-sorta-misadventure leaving the Philippines. Spoiler alert: It involves a rookie mistake that even my cat side-eyed me for. Read and be warned.

So, picture this: Everything is in place for our Thailand trip. Accommodation and airport transport were sorted, and we stayed up late to ensure we made it to the airport on time for our early morning flight. We’ve checked in, settled our airport taxes, and reached immigration. However, there’s a hitch – my husband, being an American citizen, faced a setback as he lacked the necessary Exit Clearance Certificate (ECC), resulting in a denial at immigration.

I probably should have anticipated it. The visa receipt my husband had was practically shouting a warning, but I somehow overlooked it. The consequence? A major shock at the airport when officials delivered the news that Doc Scott couldn’t get on that plane. Cue the drama and the wallet-draining purchase of last-minute tickets. To top it off, we had to rush through some clearance process, adding insult to injury.

During our trip abroad last year, our travel agent informed us that an Exit Clearance Certificate was required for my husband since he had been in the country for nearly three years. It turns out that any foreign national staying in the Philippines for more than six months must obtain an ECC before departing the country.


Take a lesson from our experience, everyone! Before you rush off to the airport, give your essentials a triple-check:

  • a valid passport (if you’ve recently renewed or replaced it, bring your previous passport to show your travel history – the immigration officer will want to see it; if you forget, it’s not ideal, but make sure you know when you last traveled when asked – I learned this the hard way last year when we went to Taiwan)
  • itinerary (not an intricate schedule but a printed copy of your flight details)
  • visa (if you are traveling to countries that necessitate one)
  • accommodation (if you haven’t secured your accommodation yet, simply ensure you have a clear idea of where you plan to stay. Confidence is key when discussing this with immigration officers)
  • and don’t overlook the golden ticket – the exit clearance certificate. It’s like a crash course in adulting, but believe me, it’s far from enjoyable. CLICK HERE TO READ HOW TO SECURE AN EXIT CLEARANCE CERTIFICATE.

What happened to the plane tickets we bought but couldn’t use?

Now, let’s talk about the airport blues. The airline staff – from Scoot, you’ve been named – were almost as useless as our first-day accommodation in Thailand. The most frustrating aspect was the apparent lack of concern; it felt as though they simply didn’t care.

Being a business owner myself, I recognize the significance of transparency, especially when policies or disclaimers assign specific responsibilities to customers. In these situations, clear and empathetic communication is essential. Regrettably, this fundamental principle was not upheld by the airport staff. This experience has left me feeling frustrated, and I am now hesitant to consider their services in the future, nor can I confidently recommend them to others.

Hotline Hassles:

The airline’s solution was to provide me with their hotline contact, but it proved unreachable for 30 minutes. Eventually, we gave up and went back home. In our defeat at home, we finally got through and spoke to Hannah from Scoot’s Singapore HQ. Bless her soul – she couldn’t fix the ticket mess, but at least she let us express our frustration. It’s the small things, right? She apologized for their airport staff, mentioning that their protocol was to recommend hotline numbers for customers to call.

Back on Track:

Fast forward, and here we are, on a different Scoot flight. Departure time? Well, that’s a whole other story – delayed AF. But kudos to the crew for keeping the vibes chill. We might give Scoot another shot (pun intended) down the line, but for now, I’m swiping right on other airlines.

Final Thoughts:

So, dear pals, if you’re jetting off anytime soon, learn from our hiccup. Double-check those papers, choose airlines that don’t ghost you, and keep the good vibes rolling. Travel is about the journey, they say, but let’s try to keep the hiccups to a minimum. Cheers to smoother flights and fewer facepalms!

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